For organisers
Card payments and bank transfer
How bookers pay, what happens when a bank transfer hasn't arrived, and releasing unpaid places.
Bookers pay by card, Apple Pay or Google Pay, or by bank transfer, on Stripe's own secure page. The money goes into your Stripe account; Stripe takes its fee from each payment. Each event says which: under How people pay on its Set up page, choose card or bank transfer, card only, or bank transfer only.
Bank transfer
New events take card or bank transfer. A booker who chooses bank transfer gets bank details in your name, just for their booking; Stripe matches the payment when it arrives, and the booking is confirmed by itself.
Bank transfer only
Bank transfer costs less than card, so you can make it the only way to pay. Booking then needs bank transfers to be on in your Stripe account. Bank transfer normally stops a few days before the cut-off (the final warning's days), so that anyone late can be chased; with card off, nobody could pay after that. Choose what happens: booking closes then, or bank transfer stays open right up to the cut-off, with no final warning for late bookers.
Tutti checks that your Stripe account takes bank transfers. If it doesn't, Settings shows how to turn them on in Stripe, and until you do, bookers only see card.
Invoices
Every booking paid by bank transfer comes with an invoice from you, at no cost: Tutti attaches it to the email that tells the booker how to pay, and it's on their booking's page too. It's numbered by the booking reference and shows the account details to pay into. If a school, choir or business is paying, the booker can address the invoice to it, with an address and a PO number, from their booking's page, and download it again. Once paid, the invoice says so.
When the money hasn't arrived
Places paid by bank transfer are held, not secured. Tutti looks after the rest, with three settings per event under Choose how to handle bank transfer orders that are unpaid:
- Hold for (7 days to start with): reminders go out 3 days after booking, then weekly.
- Final warning gives (3 days): when the hold ends and someone is on the waiting list, the booker is told the date their places will go to them.
- Cut-off (7 days before the event): anything still unpaid then is cancelled, and the booker told.
On the Bookings tab, an unpaid booking says when it must be paid by. To let its places go sooner, open its Actions and press Release unpaid places: the booker is told not to pay, and anything they'd already sent goes back to them.
If the money arrives after all, say a finance team paying an invoice late, Tutti books it again when its places are still free, and the booker hears they're in. If the places have gone, the money goes back to them by itself, and they're told why.