For organisers
Refunds and cancellations
Your refund policy, refunding a booking, and cancelling an event.
Your refund policy
Under Refunds on the Set up page, set how much comes back for cancelling how long before the event: for example everything a month or more before, half two weeks or more before, nothing after that. Bookers can cancel from their own booking page, and the refund follows your policy by itself.
Refunding a booking yourself
On the Bookings tab, open a booking's Actions and press Refund…. Refund any amount, whatever the policy says, and cancel the booking too if you like. It goes back the way they paid; Stripe keeps its fee.
Cancelling an event
At the bottom of the Set up page, Cancel this event… asks you to confirm, and lets you write a message to everyone booked. Everyone who paid is refunded in full and told; unpaid bookings are closed. It can't be undone.