Beta terms for organisers

1. Who these terms are between

These terms are between One Tandem Limited, a company registered in England and Wales (company number 17229064), trading as Tutti Tickets. ("we", "us"), and the organisation that sets up an account on Tutti Tickets ("you"). The person who creates the account confirms they're allowed to agree to them for that organisation, and that they're 18 or over. Everyone you invite to your team agrees to them too.

2. Tutti is in beta

Tutti Tickets is new. We're still building it, so things will change, and some things may not work as they should. Tell us when they don't: [email protected].

Tutti is free during the beta. Stripe charges its own fees on payments, by card or bank transfer, which are between you and Stripe. If we ever introduce a fee for Tutti, we'll tell you at least 30 days before, and it won't apply to bookings taken before it starts.

3. Your account and your team

Keep your details accurate and your password to yourself. You decide who is in your team and what they can do, and you're responsible for what they do in your account. Take people out of the team when they no longer need it.

4. Your events and the people who book

You run your events: what you sell, the price, your refund policy, and what happens on the day. When someone books, their agreement is with you, not with us. Describe your events honestly, and only run events that are lawful.

Use the email tools for your events and the people who asked to hear from you, never to send anything they didn't ask for.

5. Payments

Payments, by card or bank transfer, go through your own Stripe account, straight to you, under Stripe's terms. We never hold your money. Refunds come from your Stripe account, and you're responsible for them, and for any disputes and chargebacks.

6. Looking after bookers' details

You're the controller of the personal details people give when they book for your events, or ask to hear about them. We process them for you, as your processor, and only to run Tutti for you. In particular, we:

• use them only on your instructions, which are what you do in Tutti, and to keep it working and secure;
• make sure everyone who can reach them is bound to keep them confidential;
• keep them secure, and tell you without undue delay if a breach affects them;
• use these other companies to run Tutti: Scalingo (hosting, in France), Cloudflare (network and file storage), Brevo (email) and Stripe (payments). We'll tell you before adding another, and you can object;
• help you answer requests from people about their details, and with any assessment or enquiry about them;
• delete them, or give you a copy, when you close your account, unless the law says we must keep them;
• give you the information you need to show we keep to this, and let you check it.

We delete dietary and other health details soon after each event. Our privacy notice says how we look after your own details, and bookers'.

7. Our part

We'll run Tutti with reasonable care and skill. During the beta we can't promise it will always be available or free of mistakes, so keep your own note of anything you can't do without.

8. Responsibility

Nothing in these terms limits responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.

Otherwise, we're not responsible for losses that weren't foreseeable, for lost profits or business, or for the things you're responsible for under these terms. Our total responsibility to you is limited to £100.

9. Ending

You can close your account at any time by emailing [email protected]. We can suspend or close an account that breaks these terms, telling you why. If we end the beta or close Tutti, we'll give you at least 30 days' notice and a copy of your events and bookings.

10. Changes, and the law

If we change these terms, we'll email you first and say what's different. The law of England and Wales applies to them, and its courts decide any dispute.